Refund policy
Returns and Refunds Policy
We want you to be happy with your purchase from YOUnique Spot! Please review our returns and refunds policy below to ensure a smooth process if you need to return an item.
1. Return Window
You may return items within 35 days from the date of purchase. Returns received after this period will not be accepted.
2. Eligibility for Returns and Refunds
Returns and refunds are only accepted if the item has a defect or issue due to our fault. This includes, but is not limited to:
- Poorly printed or defective embroidery
- Damage caused during shipping
3. Proof of Issue
To process a return or refund, please provide picture proof of the issue with the item. This helps us verify the problem and take appropriate action.
4. Return Process
If you believe your item qualifies for a return or refund, please follow these steps:
- Contact us at youniquespot95.com with your order number, a description of the issue, and picture proof.
- Our customer service team will review your request and provide instructions for returning the item.
5. Return Shipping Costs
If the return is due to our fault, we will cover the return shipping costs. If the return is for other reasons, the customer will be responsible for return shipping fees.
6. Refund Processing
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.
7. Non-Returnable Items
Please note that items that do not meet our return criteria, or are returned outside of the 35-day window, will not be eligible for a refund.
8. Customer Support
For any questions or concerns regarding returns and refunds, please contact our customer support team at youniquespot95.com. We are here to assist you!
Thank you for shopping with YOUnique Spot. We appreciate your understanding and cooperation.